Consulting
20+
Years of B2B services
1000+
Projects Delivered
500+
Annual PMVs
100,000+
Device Installations
150+
Cities Supported
EXPERIENCE
Your Trusted Partner in State and Municipal IT Consulting
Pitisci & Associates is a leading IT consulting firm specializing in the state and public sectors and large private entities. Our partners bring over 100 years of combined consulting experience, enabling us to provide top-tier talent and customized solutions. Our success is built on core values of integrity, quality, and exceptional service, with a strong emphasis on building personal relationships and ensuring client and employee satisfaction. This dedication has made us a top consulting firm in the Tampa Bay area, particularly in the government sector.
Relevant Experience
| CLIENT | SERVICES SOUGHT | OBJECTIVE | CHALLENGES | RESULTS |
|---|---|---|---|---|
| Amgen, Inc. | Developing and consulting on strategies, visions and operations. Systems alignment and consolidation. |
Create new process documentation; integrate serviceready support into OMS; transition from Polycom to the Cisco platform. | Redesign incident management and supporting processes, create new ServiceNow queues and workflows. | Improving service model design through process analysis and architecture to drive efficiency gains and enhance customer satisfaction. |
| PwC | Project management | Stand Up cloudbased fusion infrastructure; migration of 2,000 AV systems at 91 locations. | Coordinate multidisciplinary teams to include techs from subcontractors; centralized reporting, communications, and logistics. | 99.8% of rooms migrated within deadline. |
| Toyota Motors, North America | Program research, planning and evaluations. | Provided first AV Estate View for corporate team in company history. | Burn down analysis drives team performance across multiple locations. | Delivered 1800 preventative maintenance visits annually across over seventy locations across Canada, US, and Mexico. |
| L3Harris | Program research, planning and evaluations. | Establish a enterprise-wide conferencing and collaboration platform accessible by all team members. | Clearly identify the value and benefits of enterprise conferencing and collaboration tool sets. | Delivered room upgrades across multiple states, completing all work ahead of schedule and under budget. |
| Lockheed Martin | Providing studies, analyses, scenarios, and reports relating to a business program or initiative. | Develop IT infrastructure strategy to enhance operational efficiency. | Complex regulatory environment and a diverse stakeholder interest. | Conducted SWOT analysis, engaged stakeholders through workshops developing strategic plans with clear goals and implementation strategies. |
| Alcon | Customized training as needed to achieve a management consulting objective. | Implement VOIP, VC, and IM&P on a global level while also training, planning, and creating reporting. | Required separation of network phones, systems, and users; locations across the globe in a priority order with no service disruptions. | Successfully migrated over 20,000 users worldwide to new communication infrastructure. |
| Raymond James Financial | Assistance with process and productivity improvement. Planning and management relating to oversight of information technology projects. |
Upgrade IT systems to improve operational efficiency and service delivery. | Integrating new technologies while ensuring data security. | Enhanced efficiency, improved service delivery, while increasing client satisfaction. |
| Mastercard Global | Advisory and assistance services relating to a business program or initiative. | Manage return to office for Mastercard Global; 3062 rooms in 89 sites globally. | Complete survey within 9 months; collect asset data for major AV system components; perform site survey using consistent methodology and reporting. | Delivered 3062 rooms in 89 sites globally within specified deadline. |
Commitment to Client Success
Our firm stands out by delivering not just the best consultants, but the best-fit professionals for each role within the state and municipal sectors. Our deep understanding of Florida’s market and its unique demands enables us to match skill sets and cultural fit effectively. A majority of our new projects come from repeat clients or referrals, underscoring our dedication to client satisfaction and success.
| PROJECT | DESCRIPTION |
|---|---|
| Florida State Government Project | Provided a comprehensive team for a large-scale IT infrastructure project, enhancing security and operational efficiency. |
| Municipal Healthcare IT Transformation | Upgraded IT systems for a municipal healthcare provider, resulting in improved data management and service delivery. |
| Municipal Financial Sector Collaboration | Implemented new software solutions for a municipal financial institution, optimizing IT operations. |
REQUIREMENT ANALYSIS AND SOURCING
SCREENING AND EVALUATION
CLIENT-CENTRIC SELECTION
ONBOARDING AND CONTINUOUS SUPPORT
